HPE Maintenance: The Flexible Alternative from Hardwarewartung.com
Are you looking for a reliable and economically sensible support solution for your HPE systems? Many of our customers wonder why official manufacturer services like HPE Tech Care become significantly more expensive after the first three years, even though the scope or flexibility of the services does not change. At the same time, they do not want to miss out on the security and quality of the original manufacturer's maintenance.
As an independent specialist in Third-Party Maintenance (TPM), we offer you a solution characterized by low costs and a high degree of flexibility. This allows you to benefit from customized service levels and an optimal price-performance ratio. If you wish, we can also handle the procurement and management of the original HPE Tech Care package for you through authorized channels.
Reliable and affordable maintenance for all HPE systems
As an independent Third-Party Maintenance provider, Hardwarewartung.com offers maintenance packages for all HPE device types of any age, including End-of-Life hardware. We are maintenance specialists and can offer the service much more flexibly and, especially for post-warranty, up to 50% cheaper than through HPE channel sales. Get a quote and compare for yourself.
Support Offers at Hardwarewartung.com as an Alternative to HPE Tech Care
Below, we describe the most important features and advantages of HPE Tech Care, as well as the services and support packages from Hardwarewartung 24 for comparison. Please note: Hardwarewartung.com is an independent provider of maintenance services (Third-Party Maintenance) and not an official partner of HPE. In HPE's channel sales system, we would have to pursue a separate partnership in every country where we are active, which is currently not feasible for our global business model.
When we do offer official OEM products from HPE, we exclusively handle the management and coordination of these services, while the actual processing is always carried out through official local HPE sales channels. We explicitly state that Hardwarewartung 24 is not an official HPE partner.
FAQ about HPE Tech Care from the OEM vs. Maintenance Offers from Hardwarewartung 24
Our HPE Offer at a Glance
All Hardwarewartung 24 Support Options for HPE at a Glance
| Hardwarewartung.com offers support and maintenance packages for all HPE hardware types at any age. Also for end of life hardware. We are a maintenance specialist and can offer the service much more flexible and also up to 50% cheaper than through HPE channel sales. | ||||
|---|---|---|---|---|
| HW24 Support Options for HPE | ||||
| Service Hours | On Site Service Options | Call to Repair Options | Specialities | |
| HW24 Basic for HPE | Mo - Fr 08:00 - 17:00 | Next Business Day 4 Hours | none | - Also for EOL Hardware - Access to 3rd Level |
| HW24 Silver for HPE | 24 x 7 | 4 Hours | 8 Hours Next Business Day | - Also for EOL Hardware - Access to 3rd Level |
| HW24 Gold for HPE | 24x7 | 4 Hours | 4 Hours 6 Hours | - Also for EOL Hardware |
Information on the Official HPE Tech Care Offer
To help you better assess the offer from Hardwarewartung.com, we have compiled some basic information below about the scope of services of HPE Tech Care. Please note that Hardwarewartung.com offers its own customized support packages for HPE, which are in no way affiliated with HPE Tech Care.
Key Differentiating Features from the HW24 Service
The classic OEM products from HPE Tech Care differ from the services of Hardwarewartung 24 primarily in that all software and firmware updates, as well as all associated IP rights, are provided exclusively by HPE itself. Likewise, proprietary tools such as "HPE Visual Remote Guidance," special HPE dashboards, or direct access to the HPE portal are exclusively part of the original HPE products' scope of services. These services are not provided or replicated by Hardwarewartung 24, as they are reserved for HPE alone. Exceptions are access rights that HPE must grant due to local regulations, such as the EU Regulation 2019/424/EU "Ecodesign Directive".
HPE Tech Care Service Catalog
The HPE Tech Care service catalog is divided into general services, hardware services, and software services.
General Services
- Telephone support from experts
- General technical advice and guidance
- Support through proprietary HPE service tools
- Automated incident logging
- Use of the HPE service portal
- Use of the HPE knowledge base
- Incident management
Hardware Services
- Remote fault diagnosis and support
- On-site hardware support
- Spare parts and materials
- HPE Visual Remote Guidance (VRG) for live video streaming and voice messages
- Digital HPE dashboards for analysis
- Firmware-updates for selected products
- Collaborative Support and Collaborative Assistance in cooperation with the customer or an ISV
- Call-to-Repair
Software Services
- License-to-Use Software Updates
- Installation advice
- Software support
- Support for software functionality and use
- Product and documentation updates
Service Level Options for HPE Tech Care Service
HPE Tech Care Critical Service | ||
|---|---|---|
| Service | Service window | Service description |
| Extended telephone response | Remote 24/7, available daily and around the clock - even on non-working days | Severity level 1: Callback within 15 minutes Severity levels 2 and 3: Callback within one hour All severity levels: Direct telephone access to product specialists (if available) |
| 6 hours Call-to-Repair füor Hardware | On-site response 24/7, available daily and around the clock - even on non-working days | Severity levels 1 and 2: Hardware is made ready for operation within six hours |
| Emergency management | Remote response 24/7, available daily and around the clock - even on non-working days | Severity level 1 for situations that affect business operations. Priority access to incident specialists |
HPE Tech Care Essential Service | ||
|---|---|---|
| Service | Service window | Service description |
| Extended telephone response | Remote response 24/7, available daily and around the clock - even on non-working days | Severity level 1: Callback within 15 minutes Severity levels 2 and 3: Callback within one hour All severity levels: Direct telephone access to product specialists (if available) |
| 24/7 On-Site Support | On-site response 24/7, available daily and around the clock - even on non-working days | On-site response within four hours for hardware |
HPE Tech Care Basic Service | ||
|---|---|---|
| Service | Service window | Service description |
| Standard telephone response | Remote response nine hours per day during normal local HPE business hours. Weekends are not covered by HPE unless otherwise agreed with HPE | Callback within two hours by a product specialist Support cases received outside the support window will be confirmed on the next business day of coverage |
| On-site support on the next business day | On-site support takes place on the next regular business day. Excluded are weekends and HPE rest days, unless otherwise agreed with HPE. | On-site response on the next business day for covered hardware. Support cases received outside the support window will be confirmed and processed on the next business day. |
Reliable and affordable maintenance for all HPE systems
As an independent Third-Party Maintenance provider, Hardwarewartung.com offers maintenance packages for all HPE device types of any age, including End-of-Life hardware. We are maintenance specialists and can offer the service much more flexibly and, especially for post-warranty, up to 50% cheaper than through HPE channel sales. Get a quote and compare for yourself.
